Sthira OneOne platform. Every insight. Book a demo
Operational & service-performance analytics

One platform.
Every insight.

Sthira One brings data from your ticketing, operations, customer and finance systems into one place, so every team reports from the same numbers and leaders see what changed, and why.

Book a demo See the dashboards
Built for
IT & telecomManaged-service providersOperations teamsService deliveryGrowing businesses
Sthira One
Service overview
Live · last 30 days
Availability
99.96%
▲ 0.03 pts
Avg response
14.2m
▼ 2.1 min
Tickets
2,486
+4% vs prior
SLA breaches
3
P1: 1 · P2: 2
Response time vs. SLA target Avg minutesTarget 20m

Why did response time spike? Ticket volume from one enterprise customer tripled on days 9–11 after a regional fibre cut. Two P2 breaches came from the same queue. Response time returned under target by day 13.

Example data
The problem

Reporting shouldn't be a second job.

Most organisations run operations, ticketing, orders, service performance and finance in separate systems. Teams lose hours stitching data together, maintaining SQL, building reports and emailing them around.

See how Sthira One helps

  • Fragmented reporting

    Different systems and teams keep separate dashboards, and none of them agree.

    One shared source of truth

  • Manual effort

    Recurring reports need the same preparation and validation every week and month.

    Scheduled, automated delivery

  • Limited visibility

    Decision-makers can't see their KPIs in one place without asking someone to pull them.

    Executive views of every KPI

  • Slow investigation

    Finding the reason behind a metric change takes a technical person and a lot of queries.

    AI explanations in plain language

  • Inconsistent access

    Reports get shared by hand instead of through controlled, role-based access.

    Role- and customer-level permissions
The platform

Built for service performance first.

Interactive dashboards, scheduled reports, KPI monitoring, data connectors and access controls, with AI-assisted analytics layered on top.

SLA dashboards

Know where you stand on every SLA

Availability, response times, ticket volumes and SLA breaches, tracked against target in real time.

Executive summaries

The week, on one page

Daily, weekly and monthly performance summaries written for leadership, not analysts.

Multi-customer reporting

A separate view for every customer

Each customer sees their own dashboards and reports, with permissions you control.

Report automation

Reports that send themselves

Scheduled delivery to the right inboxes, with far less manual preparation.

Centralised data

Connect what you already run

Plug in operational databases and existing reporting sources. No rip-and-replace.

AI explanations

Ask why, get an answer

Plain-language explanations of trends, exceptions and performance changes.

Dashboards

See it the way your teams will.

Switch between the three views most service organisations start with.

Sthira One
app.sthiraone.com/dashboards/sla-performance

Example dashboards with illustrative data. Your deployment uses your systems and KPIs.

How it works

From scattered systems to one view in four steps.

Connect

Link your ticketing tools, operational databases and existing reports.

Model

We define your SLAs, KPIs and customer structure once, so every report agrees.

Monitor

Live dashboards and KPI alerts for every team, role and customer.

Deliver

Scheduled summaries land in inboxes, with AI explaining what changed.

Working with us

Start tailored. Scale on subscription.

We begin by fitting Sthira One to how your organisation already works, then keep it running and improving as your reporting grows.

Phase 1

Implementation & customisation

  • Connect your data sources and existing reports
  • Build SLA, executive and customer dashboards
  • Set up roles, permissions and report schedules
Sthira OneOne platform. Every insight.
Contact

Let's put your numbers in one place.

Tell us which systems you report from today. We'll show you what Sthira One looks like on your data.

Call us +91 82 82 82 82 92 51
Email us We@SthiraOne.com